Privacy Policy
Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
This Privacy Policy describes how kusuka.org (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from our Site and the choices that are available to you with respect to our handling of your information. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottom of this Privacy Policy. We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our personal information practices and the choices available to you.
Collection of Personal Information
Personal Information we collect directly from you:
We collect personal information you provide directly to us. For example, we collect personal information when you use our website; provide product reviews; call us on the phone; create an online account; sign up to receive our emails; participate in a contest, promotion or survey; communicate with us via third-party social media sites; request customer support; apply for a job; or otherwise communicate with us.
The types of personal information we may collect include your name, email address, postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other personal information you choose to provide.
In some cases, we may also collect personal information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, or decide to purchase and ship products to someone. We will use this personal information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
Personal Information we collect automatically:
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. See the list below for more information about what Personal Information we collect and why.
Device and Log information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, access times, pages viewed, search terms, the referring link through which you accesses our Site, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Order and Transaction information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, our shipping providers, and payment gateways listed on our Site.
Information Collected by Cookies and Similar Tracking Technologies
We (and our service providers) use cookies, web beacons (also known as "tracking pixels") and similar tracking technologies to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes. For more information about cookies and how to disable them, please see the “Cookies” section below.
Personal Information we collect from our partners and other sources:
We may obtain personal information about you from other sources and combine that with information we collect about you. For example, we may collect personal information from the local postal services’ national change of address databases to verify and update mailing addresses. If you interact with us on social media, we will also collect personal information about those interactions.
Personal Information we derive:
We may derive personal information or draw inferences about you based on the other types of personal information we collect. For example, we may infer your location based on your IP address, or that you are interested in purchasing a certain type of clothing based on your browsing behavior on our Services.
Use of Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, issuing NFTs, and keeping you up to date on new products, services, and offers. We may use personal information about you for various purposes, including to:
Provide, maintain and improve our services, including to facilitate and improve your in-store and online shopping experiences;
Deliver the products and services you request (incl. NFTs), or that are reasonably anticipated within the context of our ongoing business relationship, complete transactions, perform our contractual obligations and send you related information, including confirmations and receipts;
Process your orders, payments and account adjustments and initiate, render, bill and collect payment for our products and Services;
Conduct internal research and development and make business decisions about current and future product and service offerings;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to manage these communications, please see "Your Rights and Choices" below);
Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
Personalize your online experience and provide advertisements, content or features that match your profile and interests;
Monitor and analyze trends, usage and activities;
Process and deliver contest, promotion and rewards;
Detect, protect against and prevent security incidents and illegal or unauthorized activities, investigate complaints and claims and provide other security protections, such as identity verification;
Protect users of our Services from fraudulent, malicious, deceptive, abusive or unlawful activities of others;
Debug and repair errors in our products and Services and other activities to maintain and improve the quality and safety of our products and Services;
Cooperate with law enforcement and protect the rights (including free speech), interests, safety or property of Kusuka or our customers, service providers and other third parties;
Comply with and enforce applicable legal and regulatory obligations and respond to governmental requests;
Enforce our policies, terms and conditions or other agreements;
Defend against or pursue claims, disputes or litigation – in court or elsewhere;
Carry out any other purpose readily apparent to you or described to you at the time the personal information is collected.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Sharing of Personal Information
We may share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We may share personal information about you as follows:
With vendors, consultants and other service providers who need access to such personal information to carry out work on our behalf, including to improve and enhance the products and services they provide to us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, analytics, marketing and advertising, and NFT creation and processing;
In response to a request for personal information if we believe disclosure is in accordance with any applicable law, regulation or legal process or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with our user agreements or policies or to protect the rights, property and safety of us or any third party;
With our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
With our lawyers and other professional advisors where necessary to obtain advice, comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or otherwise protect and manage our business interests;
By publicly posting, at our discretion, your product review or other user content if you provide one; and
With your consent or at your direction.
Third Party Services
We make certain third-party payment service processors available to you such as Apple or Google Pay. If you wish to use one of these services, your personal information will be collected by such third party and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.
We allow our e-commerce partner, Shopify, Inc., to directly collect personal information from you for the purposes of facilitating ordering and shipping internationally. This information collected by this e-commerce partner will be treated in accordance with their privacy policy. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also allow our shipping partners such as DHL to obtain personal information for the purposes of facilitating ordering and shipping internationally. For more information about DHL’s privacy practices, see https://www.dhl.com/es-en/home/footer/privacy-notice.html
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Advertising and Analytics
We may engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect personal information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This personal information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online activity.
For example, we use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. In order to opt out of having your web browsing information used for behavioral advertising purposes, please visit http://optout.networkadvertising.org or http://optout.aboutads.info/ . European users may opt out of receiving targeted advertising by visiting http://www.youronlinechoices.eu/.
We may also work with third parties (such as Facebook and Instagram) to serve ads to you as part of a customized campaign on their platforms. If you prefer not to see customized ads from us, you can opt out by changing your account settings or preferences on such platforms. If you wish to opt out of targeted advertising, please visit https://www.facebook.com/settings/?tab=ads or https://www.google.com/settings/ads/anonymous.
Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights and choices
GDPR:
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Managing or deleting your online Kusuka account:
You may update, correct or delete your online account information at any time by logging into your account and navigating to the "My Account" page or by contacting us as indicated in the “Contact Us” section below. You can also contact us if you wish to deactivate your online account. Note that we may retain certain personal information as required by law or for legitimate business purposes.
Opting out of promotional communications:
You can opt out of receiving promotional communications from us at any time.
To opt out of promotional emails and text messages: Contact us at contact@kusukahome.com. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations.
Cookies
What are cookies?
Like most websites, we use cookies and similar technologies to remember things about you so that we can provide you with a better experience.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). For example, we partner with third-party analytics providers, like Google, that set cookies when you visit our websites. This helps us understand how you are using our services so that we can improve them.
Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.
Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Pixels are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies.
How we use cookies
We use cookies for a number of reasons, like helping us see which features are most popular, counting visitors to a page, improving our users’ experience, keeping our services secure and generally providing you with a better experience. We use a number of different cookies, including functional, performance, advertising, analytics, preferences, security, social media or content cookies.
Functional: These cookies are essential for our services to function properly. Like the other cookies we use, technical cookies may be either first-party cookies or third-party cookies.
Performance: We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page.
Advertising: We and our advertising partners use these cookies to deliver advertisements, make the ads more relevant and meaningful to visitors to our website and track the efficiency of our advertising campaigns, both on our services and on other websites.
Analytics: We use these cookies to help us understand and improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements.
Preferences: We use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your language preferences.
Security: We use these cookies to help identify and prevent security risks.
Cookies Necessary for the Functioning of the Store
Name
Function
_ab
Used in connection with access to admin.
_secure_session_id
Used in connection with navigation through a storefront.
cart
Used in connection with shopping cart.
cart_sig
Used in connection with checkout.
cart_ts
Used in connection with checkout.
checkout_token
Used in connection with checkout.
secret
Used in connection with checkout.
secure_customer_sig
Used in connection with customer login.
storefront_digest
Used in connection with customer login.
_shopify_u
Used to facilitate updating customer account information.
Reporting and Analytics
Name
Function
_tracking_consent
Tracking preferences.
_landing_page
Track landing pages
_orig_referrer
Track landing pages
_s
Shopify analytics.
_shopify_fs
Shopify analytics.
_shopify_s
Shopify analytics.
_shopify_sa_p
Shopify analytics relating to marketing & referrals.
_shopify_sa_t
Shopify analytics relating to marketing & referrals.
_shopify_y
Shopify analytics.
_y
Shopify analytics.
Your rights and choices
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Please see below th number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do so, some features of this site might not work as intended.
Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies.
To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.
For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit http://optout.aboutads.info/. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.
To opt out of ads on Facebook, Pinterest or Google that are targeted to your interests, use your Facebook, Pinterest or Google Ads settings.
If you have any questions about our use of cookies, please contact us at contact@kusukahome.com.
Do not track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@kusukahome.com or by mail using the details provided below:
Kesselstädterstrasse 9, 60314 Frankfurt am Main, Germany
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:
For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
Last updated: 27/11/2023
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